Anchor

Delete your Anchor account

Anchor is made by Arc Transformation LLC. In-app deletion is available in the Android app. Anyone, including iOS users, can request deletion by emailing tgood@arctransformation.ai from their account email. Email requests are completed within 30 days.

Email a deletion request

Option 1

Delete in the Android app

In-app deletion is available in the Android app. Sign in as the parent. Your account and data are deleted when you confirm, and you're signed out. If deletion can't finish, the app tells you and lets you retry.

Open the Anchor Android app and sign in as the parent.
Go to Settings > Account > Delete Account.
Confirm. Your account and data are deleted when you confirm, and you're signed out. If deletion can't finish, the app tells you and lets you retry.

Option 2

Request deletion by email

Anyone, including iOS users, can request deletion by emailing tgood@arctransformation.ai from their account email. Email requests are completed within 30 days.

Email tgood@arctransformation.ai. Use the subject line Delete my Anchor account.
If you sign in with Google or Apple, send the request from the email address on that account. If you use Hide My Email, send it from the relay address.
We may reply to confirm ownership and will never ask for your password. We complete the deletion within 30 days.

Email a deletion request

Removed

What gets deleted

Your account and sign-in details.
Every child profile you own and all of its data: routines, schedules, completions, activity, token boards and rewards, and Compass events and categories.
Uploaded photos are removed from storage as part of the deletion.
Linked devices, which are signed out, and pairing codes.
Co-parent access and invites you granted. Those people lose access and keep their own accounts.
Feedback you sent.

Co-parents

If you are a co-parent

Deleting your account removes only your own access. Child profiles you do not own stay with the parent who owns them.

Retention

What is kept

Routine database backups roll off within the backup retention period for our hosting plan, currently 7 days. We use backups only for disaster recovery. If a backup is ever restored, we would delete your data again.
We delete your account data, except information we must keep for security, fraud prevention or legal reasons.

Outside Anchor

What we cannot delete for you

Files you exported yourself.
Purchases handled by Google Play or the App Store. The app is free.

Partial deletion

Delete some data, not the account

In the app you can delete a child profile, events, or photos without deleting your account.

Policies and support

The privacy policy describes the same deletion rules. Support can help if you have a question about your account.